Best Call Centers and Answering 2018

Fielding calls can take up a lot of valuable time that you and your staff could spend managing day to day operations. Still, customer service is essential and, for some businesses, the phone lines are a major channel for lead generation and even sales.

If you’re having trouble managing the phones effectively, or if you want to improve outreach without burdening your staff, you need a call center service. These services often specialize in both inbound and outbound services; that means services as different as customer support and lead generation are provided under one roof. The best services will boost customer satisfaction, retention and help generate new leads that will eventually become customers as well.

In order to find the call center services you can trust with your business in 2018, we reviewed about three dozen companies that offer inbound and outbound calling services. Here is a roundup of our best picks and an explanation of how we chose them.

Best Call Center Service for Small Business: TeleDirect
TeleDirect was selected as our best overall call center service for small businesses primarily because it boasts a complete selection of both inbound and outbound services, including some of the harder-to-find features like cold-calling services. TeleDirect’s services are also available 24/7/365, meaning your customers will always have someone to speak with, even on weekends and holidays. Depending on your particular needs, you can select shared agents, who conduct multiple campaigns, or dedicated agents, who will be focused solely on your business. TeleDirect also supports English and Spanish, as well as a number of other languages depending on the requirements of your clientele. Find out more about TeleDirect on the call center service’s website, or see our full review for more information.

Best Affordable Call Center Service: Xact Telesolutions
When it comes to bang for your buck, it’s important to find a solution with low requirements and reasonable rates. Xact Telesolutions has packages featuring low monthly invoice requirements or call minimums, making it an affordable solution for even the smallest businesses. Xact’s agents are prepared to answer calls 24/7/365, and the company enables you to monitor any phone call in real time using a supervisory tool. Xact also offers one of the most comprehensive language services, with agents fluent in English and Spanish, and a third-party translation partner that can support more than 100 additional languages. Find out more about Xact Telesolutions on the call center service’s website, or see our full review for more information.

Best Answering Service for Medical Practices: Specialty Answering Services
Medical practices have unique needs in communications. Not only do medical practices have to ensure security, but they also have to do so in accordance with the federally required HIPAA standards. Specialty Answering Service offers a HIPAA-compliant answering service at affordable rates. There are a number of plans to choose from based on your expected call volume, from the pay-as-you-go economy plan all the way up to the massive 10,000-minute plan. Specialty Answering Service also offers an extremely effective appointment scheduler, complete with follow-ups, which adds a layer of redundancy to your practice-management system’s scheduler. Find out more about Specialty Answering Service on the answering service’s website, or see our full review for more information.